Oh my, back in the fall when I began blogging, I had a dishwasher dilemma... my latch broke, and my dishwasher would pop open through the cycles, and I would go slam it shut time and time again! Don't worry, I have the solution now, it involves a broom leaning up against dishwasher and my kitchen island! Now, why am I telling you this? Because, my frustration needs to be shared and I need to tell you what my final outcome is months later. So the question is, are warranties worth the cost? My answer is in this instance, yes 100%! Here is the rest of my story.
Finally, after weeks possibly a month or longer, the company came out and removed latch and replaced part. Dishwasher worked fine, until.... end of April 2009. Back to the broom, leaning up against the island.(see pic for visual) Then finally, I called Lowes Warranty 800 number and they sent out someone new out to fix the dishwasher. I requested to not to have the company that came out in the fall because they were hard to get a hold of, unreliable, and took forever, I mean really forever! So, they gave me a new company I am thinking great! But, guess what, this company was worse then the first company I dealt with. Beginning of May, I had the service guy out, said he would order part and then get back to me. Easy, great no problems.... until I could not get them (the service company) on the phone, numbers I had were all nonworking. So I called Lowes back, several times... Finally Lowes called me back, and guess what, they said it would be another 45 days until someone could be back. But wait, it gets really terrific. The lady said, if it was okay with me they would send me full purchase price that I paid for my dishwasher plus tax, to buy a new one! So, off to shop for a new dishwasher I go... boy growing old sure makes you excited to get new appliances, kitchen items, and more! I think I am going to get a Bosch, I have been reading about them online, definitely not getting another Kitchen Aid!
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